Privacy Policy

At Auremont, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, contact us, or otherwise use our services.

1. Who We Are

Auremont is responsible for processing your personal information.

Business name: Auremontofficial
Email: support@auremontofficial.com
Website: https://auremontofficial.com/

2. Information We Collect

Depending on how you use our website, we may collect:

Your name, billing address, and shipping address
Your email address and telephone number
Order, payment, return, and refund information
Account details, if you create an account
Messages and other information you provide when contacting us
IP address, browser type, device information, and website activity
Marketing preferences
Information collected through cookies and similar technologies

Payment details are processed securely by our payment providers. Auremont does not directly store complete credit or debit card details.

3. How We Use Your Information

We may use your personal information to:

Process, deliver, and manage your orders
Process payments, returns, and refunds
Provide customer service
Communicate with you about your order
Detect and prevent fraud, misuse, or security incidents
Improve our website, products, and customer experience
Comply with legal, accounting, and tax obligations
Send marketing communications where you have given consent or where otherwise legally permitted

4. Legal Bases for Processing

Under the General Data Protection Regulation (GDPR), we process personal information on one or more of the following grounds:

Performance of a contract: to process and deliver your order
Legal obligation: to comply with tax, accounting, and other legal requirements
Legitimate interests: to operate, secure, and improve our business and services
Consent: for certain marketing activities and non-essential cookies

You may withdraw your consent at any time. This does not affect processing that took place before your withdrawal.

5. Shopify

Our online store is hosted by Shopify. Shopify processes information necessary to provide and secure our online store, checkout, and related services.

Your information may be processed in countries outside the European Economic Area. Where required, appropriate safeguards are used to protect international data transfers.

For more information, please review Shopify’s own privacy documentation.

6. Service Providers

We may share information with trusted service providers that help us operate our business, including:

Shopify and ecommerce providers
Payment processors
Shipping and fulfilment partners
Email and customer-service providers
Analytics, advertising, and marketing providers
IT, hosting, fraud-prevention, and security providers
Professional advisers and government authorities where legally required

These parties may only process information for the relevant purpose and in accordance with applicable privacy laws.

We do not sell personal information for money.

7. Cookies

We use cookies and similar technologies to operate our website, remember your preferences, understand website usage, and—if you consent—support personalised advertising and marketing.

Essential cookies may be used without consent where they are necessary for the website to function. Non-essential cookies are activated only where permitted and, when required, after you provide consent.

You can manage your preferences through our cookie banner. You can also adjust your browser settings, although disabling essential cookies may affect website functionality.

8. Marketing

If you subscribe to our marketing communications, we may send you information about Auremont products, offers, and news.

You can unsubscribe at any time by using the unsubscribe link in an email or contacting us at support@auremontofficial.com.

9. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy and to comply with legal, tax, accounting, fraud-prevention, and dispute-resolution obligations.

Order and invoice records may be retained for the period required under Dutch tax legislation. Other information is deleted or anonymised when it is no longer required.

10. Data Security

We take appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, and destruction.

However, no online system is completely secure. We therefore cannot guarantee absolute security.

11. Your Privacy Rights

Subject to applicable law, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your information
Restrict or object to certain processing
Receive your information in a portable format
Withdraw consent at any time
Object to direct marketing
Submit a complaint to a data-protection authority

To exercise your rights, contact us at support@auremontofficial.com. We may request information to verify your identity before processing your request.

You also have the right to submit a complaint to the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.

12. Children’s Privacy

Our website and products are not specifically directed at children. We do not knowingly collect personal information from children without the permission required by applicable law.

If you believe that a child has provided us with personal information improperly, please contact us.

13. External Links

Our website may contain links to third-party websites. Auremont is not responsible for the privacy practices, security, or content of these external websites. We recommend reviewing their privacy policies separately.

14. Changes to This Policy

We may update this Privacy Policy when our services, business practices, or legal obligations change. The latest version will always be published on this page with the updated revision date.