At Auremont, we want you to be completely happy with your order. But if something doesn't quite work out, returning it is simple.
Right of Withdrawal (14 days)
You have the right to cancel your order within 14 days of receiving it, without giving any reason. This cooling-off period starts the day after you receive the product.
After this 14-day period, you have another 14 days to actually send the product back.
Return Conditions
To be eligible for a return, the item must be:
- Unused and undamaged
- In its original packaging, including any tags
- Accompanied by proof of purchase (order number or invoice)
Jewelry that shows clear signs of wear, damage, or alteration is not eligible for a refund.
How to Return an Item
- Contact us at support@auremontofficial.com or via the [contact page], including your order number
- We'll send you return instructions and the return address
- Carefully package the item and send it back
- Once we've received and inspected your return, you'll get a confirmation
Return Shipping Costs
Return shipping costs are your responsibility, unless the item is defective or was shipped incorrectly — in that case, we'll cover the shipping costs.
Refunds
Once we've received and inspected your return, the full purchase amount (including any standard shipping costs) will be refunded within 14 days, using the same payment method you used for the order.
Damaged or Incorrect Items
Received a damaged or incorrect item? Contact us within 48 hours of receiving it at support@auremontofficial.com with a photo of the item, so we can resolve it quickly.
Exceptions
Products made to order or personalized (e.g. engraved jewelry) are excluded from the right of withdrawal, unless the item is defective.
Questions?
Feel free to reach out via our [contact page] or support@auremontofficial.com — we're happy to help.